Your communications, handled professionally
You're a professional artist. Your client communications deserve proper infrastructure. Connect your email and Instagram Business account in one place, with full conversation threading, priority sorting, and templates built for how you work.
The problem
Your messages are everywhere
- Messages buried in DMs
- Booking inquiries get lost in a sea of story reactions, spam, and old conversations. Important messages slip through the cracks.
- Emails lost in the noise
- Client emails end up buried under newsletters and promotions. You miss them until it's too late, and there's no way to tell which ones actually matter.
- No connection to client records
- Even when you find a message, there's no link to who the client is, what you've discussed before, or their booking history. Every conversation starts from zero.
The solution
Email and Instagram, side by side
pencild gives you separate screens for email and Instagram DMs within the same app. Connect Google, Microsoft, or any IMAP email account alongside your Instagram Business profile. Switch between them instantly without juggling apps, tabs, or logins. Each inbox keeps its own context while your clients stay linked across both.
- Full email integration.
- Connect Gmail, Outlook, or IMAP. Bi-directional sync keeps everything in step with your provider.
- Complete email workflow.
- Compose, reply, reply-all, and forward. Inline images and file attachments. Drafts auto-save so you never lose work.
- Folder and label management.
- Your folders and labels sync with your email provider. Organise conversations the way you already do.
- Full-text search.
- Search across subjects, senders, and encrypted message content. Find any conversation in seconds.
- Bulk operations.
- Archive, move, label, delete, auto-archive a sender, or blacklist them entirely. Handle messages in batches.
- Every view you need.
- Sent, archived, drafts, and trash views. Restore deleted messages when you need them back.
Work smarter
Priority inbox, built for tattoo artists
Not all messages are equal. pencild surfaces emails from clients with upcoming appointments or active projects so you always respond to the right people first.
- Priority sorting.
- Clients with upcoming appointments or active projects are surfaced automatically. The messages that matter most are always at the top.
- Read and unread tracking.
- Full conversation threading with read and unread status. See exactly where you left off in every conversation.
- Studio email accounts.
- Studios get their own email accounts, separate from personal artist accounts. Keep studio communications distinct and organised.
Instagram DMs
Your DMs, properly managed
Connect your Instagram Business account and manage DMs with the same professional tools you use for email. Full conversation history, media support, and automatic client linking.
- Full conversation history.
- See every message in a threaded view. Send and receive text and media without switching to Instagram.
- 24-hour window tracking.
- pencild shows when your messaging window is expiring so you never miss the chance to respond.
- Automatic client linking.
- DM conversations are automatically linked to existing clients. Create new client profiles directly from a conversation.
- Priority grouping.
- Important conversations are grouped together. Archive and unarchive to keep your DM list clean.
- Studio Instagram accounts.
- Studios can connect their own Instagram account separately, keeping personal and studio DMs distinct.
Reply faster
Templates at your fingertips
Stop retyping the same messages. Insert template-based quick replies with one click and get back to tattooing.
- Quick replies.
- Insert templates directly into your reply. Booking confirmations, deposit requests, and aftercare instructions, all with one click.
- Variable substitution.
- Templates auto-fill with client name, appointment details, and deposit links. Each message feels personal without the effort.
- Works across email and Instagram.
- Same templates work in both inboxes. Consistent, professional communication across every channel.
Ready to run your business like a professional?
Start your free trial and see what proper communication infrastructure looks like.
14-day free trial. Add a card to extend to 30 days.