Professional client care, on autopilot
You're a professional artist. Every client should receive consistent, timely communication. Set up calendar-triggered automations for booking confirmations, reminders, aftercare follow-ups, and ink passports that send themselves.
The problem
Follow-ups that get forgotten
- Manual reminders
- Sending appointment reminders by hand works until you get busy. Then they don't get sent, and clients forget to show up.
- No-shows and late arrivals
- Without reminders, clients forget their appointments. You lose time and money to empty slots that could have been filled.
- Missed follow-ups
- Aftercare instructions, ink passports, and healing check-ins are the first things to slip when your schedule fills up.
The solution
Automations that work while you tattoo
pencild automations trigger from your calendar events. Send a booking confirmation when the appointment is created. A reminder the day before. Aftercare instructions and an ink passport afterwards. Set them up once, they work forever.
- Calendar triggers.
- Six trigger types: event created, confirmed, before event, after event, cancelled, and rescheduled. Cover every stage of the client journey.
- Three action types.
- Send a template message, send an ink passport, or send aftercare instructions. Each automation does exactly what you need.
- Configurable timing.
- Choose exactly when messages send: hours or days before or after an appointment. Set a specific send time for day-based triggers.
- Appointment type filtering.
- Different automations for different services. Aftercare for tattoo sessions, follow-ups for consultations, nothing for touch-ups.
- No duplicates.
- pencild tracks what has been sent. No duplicate messages, even when multiple automations overlap on the same event.
- Full visibility.
- See every message that was sent, is pending, was skipped, or failed. A complete log of all your automations.
Professional without the admin
Every client feels cared for
Automated doesn't mean impersonal. Your templates, your voice, sent at exactly the right moment. Clients get consistent, professional communication regardless of how busy you are.
- Reduce no-shows.
- Automatic reminders mean clients show up prepared. Less wasted time, fewer empty slots in your diary.
- Consistent experience.
- Every client gets the same professional communication at every stage, whether you're tattooing or sleeping.
- Studio defaults.
- Studios set default automations for all artists. Artists can override with personal ones. No conflicts or duplicate messages.
- Easy to manage.
- Toggle automations on or off. Pause for holidays. Full control over what sends and when, with no surprises.
Six trigger types
When to send
Choose when your automations fire based on what happens with appointments.
Event Created
Send immediately when an appointment is booked. Perfect for booking confirmations with deposit links and consent forms.
Event Confirmed
Send when the appointment status changes to confirmed. Good for next-step instructions or consent form reminders.
Before Event
Send a configurable number of days or hours before the appointment. Reminders, prep instructions, parking info. Choose a specific send time for day-based triggers.
After Event
Send a configurable number of days or hours after the appointment. Aftercare instructions, ink passports, healing check-ins, thank you messages.
Event Cancelled
Send when an appointment is cancelled. Cancellation confirmation, rebooking invitation, or deposit refund details.
Event Rescheduled
Send when the appointment date or time changes. Updated details so the client always has the right information.
Ready to run your business like a professional?
Start your free trial and let automations handle the follow-through.
14-day free trial. Add a card to extend to 30 days.